Right now, our entire division is going through Quality Service training from the Service Quality Institute.  It's pretty basic, but sometimes people need to be reminded of the basics.  I don't have costs or anything, all I have is the address from the inside of the book - 9201 E Bloomington Freeway Bloomington, Minnesota 55420 Hope this helps! Amy Sue Peterson Help Desk Coordinator/775-684-6810 Information Systems Legislative Counsel Bureau State of Nevada - Hide quoted text -- Show quoted text -

I am in the process of trying to find training material for continuous training for the help desk. The reason for this is to improve how the customer feels about our help desk. Thnks for all of your help in advance. Ron

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