CASSANDRA STEELE Knightstown, IN, 46148 (765) 345-2255 This e-mail address is being protected from spam bots, you need JavaScript enabled to view it _______________________________________________________ CAREER _object_IVE To utilize my extensive computer technical and customer service skills for the prosperity of my employer, while at the same time pursuing my education. I am accustomed to a fast-paced environment where handling multiple jobs simultaneously is the norm. Working on a tight deadline is the standard of the industry I come from and is not a problem for me. I enjoy a challenge and work hard to attain my goals. Seeking a telecommuting position in the fields of Technical Support, Help Desk Support, Computer Training, which would enable me to utilize my comprehensive skills as a technical trainer. SKILLS TCP/IP, HTML, LAN/WAN, Netscape, CGI _script_ing, MS Office Suite 95/97, MS Publisher, MS FrontPage, MS Access, MS Project, HotDog!, HTML Editor, Lotus Notes, Novell, RoboHELP, Authorware, Hijaak Pro, Dos, Win 3.1, Win95, Win98, Win NT 4.0, OS/2, Corel WordPerfect, MS Word, MS Excel, Lotus 123, MS Access, Corel Draw, Adobe PhotoShop, Illustrator, Paintshop Pro, Quark Xpress, Corel Web Graphics Suite, Quicken 98, 99, MS Money, Quickbooks, MS PowerPoint, Adobe _frame_maker, MS Internet Explorer 4.0, 5.0, MS NetMeeting, ICQ, Lotus Notes 4.5,4.6 and R5, Macromedia Authorware, RoboHelp, Visio 5.0, Remedy, Expert Advisor, CuteFTP, Excellent Online Research, Marketing Plan Development PROFESSIONAL EXPERIENCE Creative Computer Solutions, Inc., President, 06/1999 - Present The company has been involved in numerous activities, and the main focus has been to create innovative solutions for small businesses. At this time, I am conducting the business from the house and my duties consist of desktop publishing, Internet marketing, webpage creation and design, and freelance business writing. Simon Property Group, Software Developer/Technical Writer, 03/1999 - 06/1999 Designed and coded a computer _base_d training CD for use in training new associates on Simon MALLPeRKS system using Authorware 5. Created IS Learning Center available for associates to take CBT's and continue technical training. Led development and deployment of Project Goldmine, which involved designing and coding Web-_base_d Help documents using RoboHelp. Analyzed requirements, proposed software projects, presented solutions, created software development plans, and wrote technical and end-user documentation. Computer Task Group, Computing Service Center Agent, 09/1998 - 03/1999 Troubleshooting hardware and software problems. Used SMS Manager to remotely diagnose network and printing problems. Designated as Mentor by Manager, providing training and support for new employees. Authoring technical knowledge_base_ articles for company Intranet; maintaining and updating on-line help tool for helpdesk employees using Remedy. Maxim Group, Business Analyst, 05/1998 - 09/1998 Responsible for writing technical and end-user documentation. Member of Project Team responsible for organizing start-up of new government reporting process. Analyzing data elements needed to produce specific reports. Designing diagrams of dataflows at organization/department level. Traveling to various sites of Anthem Alliance to assist with development of new training program for the INFORM System. CMS Management, PC Specialist, 01/1998 - 05/1998 Supporting LAN, Main_frame_ and Network Applications. Troubleshooting hardware and software problems. Designing technical knowledge_base_ for implementation of new support training using Expert Advisor 3.0. American Funds Group, Business Analyst, 08/1994 - 12/1997 Member of Electronic Performance Support Service Team; documented and analyzed end-user system needs as well as act as liaison between programmers and end-users. Authored and compiled technical training documents for end-users. Designed and maintained company web pages for both Intranet and Internet; responsible for all HTML code, testing for broken _link_s, uploading of material to server, scanning and uploading of images. Facilitated training classes and authored course documents regarding enhancements to system. EDUCATION Indiana Wesleyan University, Associate Degree in Business, 06/1996 University of Phoenix On-Line, BS/IS, 10/2000 Completing Bachelor of Science in Business with Major in Information Systems